Typically, the claims process is common across the Dental insurance market. Usual practice is for the member to pay for treatment and seek reimbursement from the Insurer. The member will take a claim form when they visit the dentist. The dentist will complete the form and detail what treatment was provided. The member will then need to complete the applicable parts of the claim form and send this to the Insurer along with the receipt.
Many insurers will allow you to scan and email the claims form and receipt to them. The insurer will then pay the claim up to the benefit limits of the policy, directly into the member’s bank account or by cheque if preferred.